Paul is a technology leader with 13+ years of experience across IBM, Deloitte, and Oracle, specializing in Cloud Infrastructure and enterprise-scale operations.

He brings hands-on experience leading Cloud Operations teams in complex environments, spanning DevSecOps, Agile delivery, and IT Service Management. As an ITIL Master (the highest designation in the ITIL v4 scheme), Paul blends service management expertise with real-world execution.

As a mentor, Paul helps professionals grow into senior technical and leadership roles while understanding the business value of ITIL Service Management — how strong service design, delivery, and continual improvement drive resilient systems, better customer outcomes, and scalable enterprises.